Professional Experience

Jacoby Solutions, Austin, TX

Technical Director, 2013 – Present

Help position clients to improve quality assurance and safety through audit and integration activities. Deliver solutions to embed compliance into operations including social accountability audits, global compliance, supplier vetting, factory audits, sampling plans, product inspections, testing data management, materials management, packaging and labeling, brand licensing, and training.
- Increase transparency into current risks by explaining techniques and solutions for using software in parallell to performing site audits, root cause analysis, and accident/injury investigations.
- Ensure smooth transition of ownership of safety, personnel training, and claims reporting at the facility level by collaborating with upper management to identify and overcome integration challenges.
- Improve client’s ability to attain safety objectives by leveraging technology for developing, establishing, integrating, and improving all work instructions and process maps to align with QC standards and technical processes.
- Advance results by investigating root cause analysis and proactively creating corrective action plans for all safety observations and equipment issues discovered while leading audits.
- Act as Independent “Product Safety Coordinator,” helping clients audit compliance program and creating solutions to rectify deficient areas while also providing applied training to continue success.

QA International, LTD, Chicago, IL

International Director, 2010 – 2013

Promoted ISO 17025 Laboratory certification and our ISO 17020 audit and inspection operations for the organization servicing 100K clients. Achieved revenue growth initiatives and delivered 20% targets corporate growth per annum. Served as Key account manager for brand licensing clients, supporting Licensors and Licensees testing and global compliance activities. Hired and trained for USA and China markets. Active Memberships- AATCC, ICPHSO, TIA, ASTM Subcommittee F963- 15.22

- Enhanced results by training and mentoring the team of 30 in ISO to facilitate informative engagement with clients in an advisory role requiring routine international travel to China, Germany, Spain, Geneva, and the UK.
- Improved client loyalty by providing dedicated global client support on in- house GMPs, CPSC, EU, Canadian requirements, and other globally recognized quality programs.

SGS, NA, Chicago, IL

Account Manager, 2007 - 2009

Navigated the complexities of serving in a multi- functional role of managing accounts and also training staff on new programs. Selected annual tradeshow participation, tracked ROI, implemented budget controls, handled exhibit design, developed pre and post show advertising/follow- up, and managed cocktail reception organization during events.
- Attained multiple contracts for cargo supervision, laboratory management, and plant operations services.
- Negotiated and contracted with various clients globally to utilize SGS laboratory staffing and management services for their plant and terminal laboratory needs
- Successfully coordinated events for key clients including BP, Marathon, and other industry leaders.
- Selection of annual tradeshow participation, ROI tracking, budget control, exhibit design, pre and post show advertising/follow- up, guest selection and cocktail reception organization during events.

*Additional History*
INTERTEK, Chicago, IL, Lab Business Development